Technical Service FAQ
We always recommend sending as much information as possible about the fault, including photos, a video, or a detailed description and information regarding the conditions under which the fault occurs. This will allow us to respond much faster and avoid unnecessary on-site repairs.
When you contact us and report that the equipment has a fault, we will ask you two things: that you send the serial number of the equipment and that you send us: photos or a video of the fault and any other information that could be relevant to understand what is happening to the equipment (example: it fails after several hours of use, a particular parameter fails). This information is requested since with this we can know if the equipment should come for technical service or if on the contrary it can be repaired remotely.
If we indicate that the equipment needs to come to the service center, you will send us the equipment, and upon receiving it, we will conduct a diagnostic assessment of the failure. Based on the diagnosis, we will provide you with a cost estimate. If you approve the estimate, we will proceed with the repairs. If not, the equipment will be returned to you without any charges.
Unfortunately, without seeing the equipment, it is challenging to determine what needs to be repaired. However, what we will do is begin the repair process only with your consent. Here's how it works: we will diagnose the fault and determine what needs to be done to restore the equipment to function properly. Based on this assessment, we will provide you with a detailed cost estimate for the tasks to be performed. You can then decide whether to accept or decline the estimate. The repair will proceed only if you approve the estimate; otherwise, the equipment will be returned to you at no cost.
No, the diagnosis and preparation of the estimate cost are free of charge. We will only charge you if you accept the repair estimate.
We always recommend that you do so and provide us with the details of the shipping company and the tracking information so that we can record it in our system and track the equipment. We want to ensure that the equipment reaches its destination safely.
It is not necessary in all cases; we always request that you send photos or videos of the failure to assess whether it is necessary to send it or not.
That will depend on each repair, but we will always provide the estimated time along with the estimated cost.
We will inform you about the cost once we diagnose the equipment and determine the necessary repairs.
If the equipment were a patient, the serial number would be like the ID, through which we can access the 'medical history' of the patient, which in our case is a technical file with the factory configuration of the equipment. This allows us to provide you with a personalized response and better service.
Yes, here is a list of the equipment we repair, regardless of the brand:
- Enteral feeding pump
- Extracorporeal circulation pump
- Infusion pump
- Monitoring station
- Electrosurgical unit
- Cardiac pacemaker
- External temporary pacemaker
- Physiodispenser micromotor for dental implantology
- Electrocardiogram (ECG) monitor
- Cardiac output monitor
- Non-invasive blood pressure monitor
- Multiparameter monitor
- Pulse oximeter
- Hemodynamic polygraph
- Electrophysiology polygraph
- Dental implant Drill
It is crucial to prevent the equipment from sustaining further damage. Unfortunately, many devices break during shipping due to improper packaging. If you have the original packaging, please use it, as it is designed to prevent damage during transportation. If not, ensure that the equipment is securely placed in the box, and fill any empty spaces to prevent it from sliding and potentially breaking. If the shipped equipment has a screen, please protect it to withstand impacts.
It's important that you send the accessories with the equipment for us to assess their proper functioning, as sometimes they may be the cause of the issue. We recommend always sending the equipment with the accessories, but if you have doubts or need the accessories, please consult with us.
In critical situations, we can provide you with a loaned equipment while the repairs are being carried out. This equipment must be returned once the repairs are completed.
We have two addresses where we receive equipment:
Córdoba: Av Colón 5760, Córdoba, Córdoba, X5003DFP, Argentina.
Buenos Aires: Suipacha 72, 4º B, C.A.B.A, Buenos Aires, Argentina (By appointment).
We invite you to create a ticket and a representative will contact you shortly.
More than 460 companies trust Feas Electrónica to repair their equipment.
We invite you to work with us!